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Terms & Conditions

Data Sharing for Catalog Mailings. With your consent, we may share your name, address and transactional information about products you have purchased from our catalogs with third party companies so that you may receive future catalog offerings about products and services that may be of interest to you. To opt-out of having your information shared with third party companies for this purpose, please see the section below entitled Your Privacy Preferences. With any successor to all or part of our business. For example, if all or part of our business is sold we may transfer information we have about you in preparation for or as part of that transaction. If we think we have to in order to comply with the law. For example, we and our Canadian, US and foreign affiliates and service providers may disclose information to respond to a court order or subpoena. We may also disclose information to a government agency or investigatory body, or as otherwise required or permitted under applicable US, Canadian or foreign laws. With our business partners. For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us, as specified at the time your personal information is collected. To protect us. For example, we may disclose information if we suspect fraud. We may also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you. To protect you. We may disclose your information to our suppliers or other business partners who need to contact you about a specific product in the event of a product safety issue or recall. At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.
Return Policy
Unused items, with a receipt, in original packaging and returned within 30 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. **Valid photo ID may be required.
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Your Privacy Is Important to Us
Each member of the Canaweld family of companies collects information necessary to do business with you. Please review the below sections for more specific details on what information each company may collect and how we use it.
Ownership
Neither the canaweld.com web site nor its content may be, in whole or in part, copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Canaweld, except that you may download, display and print the content presented on canaweld.com for your personal, non-commercial use only. Unauthorized use of canaweld.com and/or the content contained on canaweld.com may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained within the content on this web site. The use of such content on any other web site or in any environment of networked computers is prohibited. You are prohibited from contributing, posting or transmitting to this web site any infringing, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane content or any content that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law. The canaweld.com website is not intended for use by children under the age of 13. Use of the canaweld.com website is void where prohibited by applicable law. In its sole discretion, in addition to any other rights or remedies available to Canaweld and without any liability whatsoever, Canaweld at any time and without notice may terminate or restrict your access to any component of canaweld.com.
Your Privacy Preferences
You can change your preferences to not receive marketing communications from us by clicking here or emailing us. Please allow up to ten (10) days for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, or notifying you of product recalls or warranty information.
Why we collect your personal information?
Canaweld identifies the purpose for which your personal information is collected. We do this before or at the time the information is being collected. We may collect, use and disclose your personal information in order to: <\br>
  • process and administer your payment for the purchase of products or services, if you purchase online or use a debit or credit card for the purchase in one of our stores;
  • process your application for a product, provide a service
  • better understand your product and services needs and to offer relevant information, products, services, and programs to meet those needs, including sending you (and others on your behalf) communications by way of postal mail, e-mail, facsimile, telephone, text message, or other type of electronic message;
  • support business purposes and programs for you and other customers;
  • solicit feedback to provide product insights including to other customers, product reviews, improve our products and services, and generate content for our website;
  • determine your interest and eligibility for, and where appropriate provide you with, products, services, and programs;
  • administer the delivery, return or exchange of products, services, rewards and programs to you;
  • track and analyze your purchases, other transactions, shopping patterns, account activity, and payment history for marketing analysis purposes or tailoring promotional offers to you;
  • track and analyze website use to provide a better customer experience such as customized offers and advertisements;
  • conduct surveys and analysis for research, statistical and product development purposes (information will be de-identified to the extent possible);
  • verify your identity and protect against error and fraud;
  • manage and assess our risk;
  • assess and update your credit-worthiness on an ongoing basis;
  • process, service, analyze and audit your relationship with us, including collecting any money you owe us;
  • support promotions and contest administration;
  • perform tests to implement or modify systems;
  • comply with applicable legal, regulatory and self-regulatory requirements;
  • process and respond to your application for employment;
  • respond to your questions, comments or requests to customer service; and
  • achieve other purposes as may, from time to time, be permitted or required by law.

  • We may also collect contact information about your friends and family members when you participate in one of our refer-a-friend programs. In these instances, we may send a message to your friend or family member on your behalf. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you.
    By providing your information to Canaweld, you consent to Canaweld using your personal information for the purposes outlined above.

    Withdrawal of consent to collect, use and disclose your personal information may restrict our ability to provide you with some products and services.

    (1) We obtain your consent to collect, use or disclose your personal information
    Canaweld obtains your consent to collect, use or disclose your personal information, except as otherwise permitted by law. The method of obtaining consent may depend on the circumstances and the sensitivity of the information. Consent may be oral or written, express or implied. Your express consent (verbal, written or electronic agreement) is generally obtained to collect, use or disclose sensitive personal information.

    (2) Benefits you receive through consent
    Canaweld is a growing network of interrelated businesses offering a unique mix of products and services. We want to give you exceptional customer service and additional value which is facilitated by sharing your information within Canaweld and across our various businesses. This sharing enables us to better understand our customers, notify current and new customers of products, services, rewards and special offers they might enjoy. We may also provide your personal information to Canaweld affiliates or other third-party marketing partners (“Marketing Partners”), including under a Loyalty Program, so that they can notify you directly of products, services and special offers that may be of interest to you. These notices may be given to you by postal mail, e-mail, facsimile, telephone, text message or other form of electronic message using the contact information that you provide to us.

    Access to Personal Information
    You may access, update or correct inaccuracies in your personal information in our records in the following ways:
    By contacting us using the information provided below in the Contact Us section.

    Canaweld
    1-155 Drumlin Circle
    Vaughan ON
    L4K 3E7
    Email:info@canaweld.com
    Phone: +1-416-548-5650
    My Account Registration and Use

    My Account registration is an optional service provided by our website. You do not have to register to browse or shop online. When you register, you are asked for personal information such as your name, address, phone number, email address, and a username and password that you select. You may also optionally provide information regarding your interests and home improvement projects or register your credit cards. This information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information.

    Our Sites and Children

    Our websites and mobile applications are not created for children. To our knowledge we do not collect information online from children under 18. If you are a parent or guardian and think we have information about your child, please email info@canaweld.com

    Security

    When you place orders on our websites, all your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information. While we use industry, standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet. Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password. We maintain your personal information for as long as required for the purposes set out in this Privacy and Security Statement, or as otherwise required or permitted by law.

    Liability Disclaimer

    Except as explicitly provided in these Terms and Conditions as amended from time to time, Canaweld and the Third Parties make no representations or warranties of any kind, express or implied, regarding canaweld.com and/or any content provided on canaweld.com, all of which are provided on an “as is” and “as available” basis. Canaweld and the Third Parties do not warrant the accuracy, completeness, currency, reliability or suitability of the operation of canaweld.com, or any of the content or data found on canaweld.com, and expressly disclaim all warranties and conditions in respect of canaweld.com, its content or data, including implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade. Canaweld and the Third Parties are not responsible for late, lost, incomplete, illegible, misdirected, or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications. Canaweld and the Third Parties assume no responsibility, and shall not be liable for, any damages to, or any viruses affecting your computer equipment or other property on account of your access to, use of, or browsing on canaweld.com or your downloading of any materials, data, text, images, video, or audio from canaweld.com. In no event shall Canaweld or any of the Third Parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of canaweld.com or content found herein, the operation of the web site, or any failure or delay in the operation of the website (including, but not limited to the inability to use any component of canaweld.com for purchases) even if advised of the possibility of damages.

    Maximum Liability

    If, notwithstanding the foregoing, Canaweld or any of the Third Parties should be found liable for any loss or damage which arises out of or is in any way connected with any of the functions or uses of canaweld.com or its content, the liability of Canaweld and the Third Parties shall in no event exceed in the aggregate $250 CAD.

    Links

    Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for the personal information practices of third-party websites.

    Contact Us

    If you have additional questions, or to access, update or correct inaccuracies in your personal information, you can call us at 416-548-5650, or reach us by email at info@canaweld.com

    You can write to us at:
    Canaweld
    1-155 Drumlin Circle
    Vaughan ON
    L4K 3E7
    Email:info@canaweld.com
    Phone: +1-416-548-5650

    Changes to this Privacy and Security Statement

    Effective Date: January 1, 2021
    Last Revision Date: February 17, 2021

    From time to time we may change our privacy policies. We will notify you of any material changes to our Privacy and Security Statement by posting an updated copy on our website. Please check our website periodically for updates.
    As part of this customization, we may collect information about your online behavior on our mobile applications, our websites or on other websites. We may also get information about your browsing history from our trusted business partners and vendors. So we can better understand our audience, our customers, our website visitors and mobile application users, and their respective interests. Your browser may give you the ability to control cookies. How you do so depend on the type of cookie. Certain browsers can be set to reject browser cookies. To control flash cookies, click here. Why? Because flash cookies cannot be controlled through your browser settings. Your mobile device may not give you the ability to control cookies. If you wish to block cookies on our mobile applications, you will need to delete the application from your mobile device. If you configure your computer to block cookies, you will limit the functionality we can provide when you visit our websites. If you block or delete cookies, not all the tracking that we have described in this policy will stop.

    Governing Laws

    This Agreement and its performance shall be governed by the laws of the Province of Ontario, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Toronto, in the Province of Ontario, Canada, in all disputes arising out of or relating to the use of canaweld.com and these Terms and Conditions.

    Shipping times may be impacted by Canada Post/third party carrier service disruptions or inclement weather so we cannot guarantee orders will be received before December 24, 2020 in all regions. For in-store pick up orders, consult your store’s pick up time estimate as you place your order

    Calender

    Get one-on-one assistance

    Shop with a dedicated Associate, ready to help you get what you need. Appointments are required in accordance with restrictions of customer capacity as per provincial guidelines.